IT Modernization is your organization’s path to success. Success means being able to increase productivity and revenue and reduce costs. These factors are driving modernization today:
- Workforce needs the ability to connect from everywhere using mobile devices, and to have the access they need when they need it
- Seamless, frictionless experiences are the baseline to attract and retain customers in a competitive marketplace
- Businesses want to provide the maximum amount of flexibility for customers, workforce and partners without losing sleep over security.
There is no question tackling one or all of these areas can be a daunting prospect. Whether your initiative entails digital transformation, cloud migration or efforts to enhance customer experience and strengthen cybersecurity, our experience supporting thousands of enterprise customers has given us the unique insight to successfully execute any IT modernization project. Let us elaborate: why, what, and how.
Why, What and How
Three fundamental questions every company must assess when it comes to IT modernization are why, what and how. The order in which you answer these questions is important. Always start with why. All too often organizations are eager to move forward with the solution without defining the high-level objectives.
1 ) Why?
Why is the question that goes to the heart of your corporate agenda, which in turn, drives planning, resource allocation and funding. There may be a strong temptation to skip this step by starting with what and how first, which results in missed targets or less impactful outcomes. Whys are typically discussed at the C-Suite and board levels, and they set the priorities. When you align your priorities with theirs, you are already half way to success.
Here are some why examples to consider:
Next, it’s important to answer: “What are the hot issues we need to resolve in our organization.” And be specific. The more precise you are when considering what, the closer you will get to solidifying the vision and the path to execution. For example:
Company Core Requirements: Preventing data breaches and maintaining compliance mean:
- Enabling strong authentication to protect digital assets from access by unauthorized users
- Reducing attack surface by closing unnecessary channels
- Gaining visibility into IT operations because what isn’t seen can’t be controlled or defended
- Once visible, deploying measures to drive assurance and control
Workforce/Customers: Improving Productivity, Reducing Cost, Growing Revenue by Enhancing Customer Experience mean
- Centralizing access so workforce and customers can get access to the digital assets they need
- Enabling monetization of products/platform by exposing services via secured APIs
- Streamlining transactions with customers and collaboration with partners
After you’ve specified your why and what, then you can work on how.
BeyondID has worked with many companies on describing how the solution will be architected and implemented. Based on our experience, our findings are:
Your deployment will be completed in phases
- The scope of each phase of IT modernization can still be much larger than traditional software deployments.
- Best-in-class platforms pack a lot of innovation out-of-the-box requiring less time for configuration and customization.
- As part of the deployment, there has to be proper change management about how this will impact productivity.
User Impact: Most users are resistant to changing their day to day habits of working so asking them to change the behavior must be combined with information on how it is going to make their lives better. That is, easier access and seamless experience.
How does not stop with architecture or deployment. It is also the ongoing process to ensure that the solution is monitored (through User and Entity Behavior Analytics) and that the environment is managed and kept up to date with the latest innovations and enhancements.
Customer Success Story: 3D Imaging Technology
The customer creates proprietary 3D Images for industrial use.
- Outdated infrastructure not adequate for protection against data breaches
- Enhance customer experience for major customer/source of revenue
- Centralize management of workforce to increase productivity
- Customer Identity and Access Management (CIAM) for seamless experiences and scalability through microservices
- Workplace IAM (WIAM) to enable mobile workforce, increase automation, integrate Payroll database
- Utilize more secure identity model to protect against compromised accounts/other attacks
- BeyondID provided advisory, architecture, design and implementation for Okta Identity and Access Management platform
- Built federated user logons, user self-registration and user identity
- Provided multiple teams to work concurrently on workforce, customer and security modernization
As a result, the company enhanced the customer experience for its major source of revenue. Improved experience should also result in lower churn rate. BeyondID deployed microservices on scale, which eliminated the need to maintain on-premise systems, at a significant savings for IT. The deployment of identity management also has led to reduction in risk of data breaches or ransomware attacks, which will translate to a reduction in cost.
With 1000s of successful customer projects completed, BeyondID is an expert in helping our customers working through their why, what and how. If you’d like to learn more about customer, workforce or security solutions that we can assist you with, please contact us at Info@BeyondID.com.