Serve as the all-important liaison between customers and the various IT vendors.
Perform automated and routine processes to diagnose health and apply preventive steps to keep systems fully operational.
Perform 24 x 7 service monitoring and immediate alerting.
Deliver comprehensive automated reports on-demand as well as on a predetermined schedule. Perform quarterly detailed needs assessment and establish objectives and plan for improvement.
Ensure SLA compliance and high service availability and quality management.