Service Management
Service Administration
System Administration, Maintenance, Enhancement, Integration by Certified Service Experts.
Strategy & Management
Assist with Identity, cybersecurity and cloud strategy and roadmap including standardization, reporting with dedicated Customer Service Manager.
Vendor Management
Serve as the all-important liaison between customers and the various IT vendors.
Service Monitoring
Proactively monitor services including assistance with routine healthcheck, incident management, escalation and change management.